GENERAL

All items sold by NOORDISKT have a story and a past that add to their character. This means that they will most likely have genuine patina, fine signs of age, and sometimes more pronounced wear — a testament to their authenticity. We kindly ask you to read descriptions and inspect images carefully to evaluate an item’s condition. Any significant imperfections will always be mentioned and shown to ensure full transparency. 

SHIPPING

All items ship worldwide from the Netherlands using a trusted carrier - carefully packed, insured, and trackable throughout its journey. Orders are dispatched within 5 working days. 

Shipping costs are calculated automatically, and paid for, at checkout. If your order contains multiple items, they will be combined into as few parcels as possible whenever it is safe to do so. Fragile, large and/or heavy items may require individual packaging and shipping to ensure they arrive safely. If so, this is stated on the product page and at checkout.

Please note that any taxes, duties, customs fees, import fees, or any other fees occurring on shipments to countries outside the European Union are the responsibility of the customer. These charges are collected by local authorities, and are not included in the stated shipping costs.

RETURNS

You should always feel satisfied with your purchase. You have the right to return items within 14 days of receiving your order. Please email info@noordiskt.com to receive instructions on how to proceed with a return. 

Items must be returned in the same condition as when you received them to be eligible for a refund. To ensure a safe return, proper packaging is crucial, and using a trackable and insured shipping method is strongly advised. Items damaged or lost while in return transit will not be eligible for a refund. Initial shipping costs are non-refundable, and return shipping is the responsibility of the customer.

After receiving your return and verifying its original condition, we will inform you via email and issue a refund.

DAMAGES

Please inspect your item(s) upon arrival to make sure everything is in order. All items are carefully packed and shipped with insurance using a trusted carrier.

In the unlikely event that your order arrives damaged, please hold on to the original packaging, take clear photos of the damage on both packaging and item(s), and email info@noordiskt.com as soon as possible, preferably the same day as your order arrived. This will allow us to assess the damage and submit a claim with the carrier. Upon receiving the necessary information, we will work with you to resolve the situation as quickly as possible.